Our Repair Warranties

The short version: if the fault we repaired comes back within three months, we come back and fix it again, and you pay nothing, no parts, no labor, no call-out.

The compressor cover runs for five years and works differently depending on whether it's an LG unit or a compressor we fitted. The two cases are kept separate below.

13-month parts and labor warranty

Who this warranty is from

MM Appliances Repair Inc. Chandler, Arizona · (602) 810-8434 · info@bookmmrepair.com

We work Monday to Friday, 9am to 6pm, Saturday 9am to 12pm.

What's covered

For three months from the date of the repair:

• The parts we supplied and fitted. If a part we installed fails, we replace it.
• The labor to fit them. Both visits: diagnosing the recurrence and doing the work.
• The same fault returning. If what we fixed stops working again, that's ours.
• No call-out charge on a warranty visit, and no diagnostic charge.
• In your home, like the original repair. Nothing to transport.

If we can't make the repair hold, we'll tell you so plainly and refund the labor on the repair that didn't hold.

What isn't covered

Being specific here is fairer than being vague:

• A different fault. A new problem in the same appliance is a new job. We'll say clearly which it is, and we'll explain why.
• Parts you supplied. If you bought the part, its maker warrants it. Our labor on it is still covered for the three months.
• The rest of the appliance. We warrant our repair, not the whole machine. An appliance with several aged components may need more work later.
• Normal wear and consumables. Filters, seals past their service life, lamps, belts consumed by normal use.
• Scale and hard-water damage. East Valley water is hard, and scale will re-form. We'll tell you how to slow it down.
• Blocked dryer vents returning to blocked. Lint accumulates; that's maintenance.
• Damage from outside the appliance. Power surges, lightning, flooding, pests, a supply line that failed elsewhere, impact damage.
• Cosmetic damage that doesn't affect function.
• Food loss, spoilage, or other consequential loss. We're sorry when it happens, and we can't cover it. Your home insurance may; it's worth asking.
• Appliances used commercially where we repaired them as household units. If it's a commercial setting, say so when you book. We are not taking commercial work at present, and a household warranty does not stretch to cover a unit in daily business use.

What voids it

• Someone else worked on the same fault after us. Once another pair of hands has been in there, we can't stand behind the outcome.
• The appliance was modified after our repair, or the part we fitted was swapped out.
• The appliance was moved to a setting it isn't rated for. The most common real case here is a refrigerator or freezer relocated to an uninsulated garage. In a Phoenix summer that's an ambient temperature most units aren't rated for, and it's fair that the warranty doesn't follow it there.
• Continued use after a fault appeared, where that use caused further damage. If something goes wrong, switching it off and calling us protects both of us.
• The invoice wasn't paid.

How to claim this warranty

1. Call us at (602) 810-8434, or message us on WhatsApp, or send a request.
2. Give us the Request ID or the invoice number from the original job. If you don't have it, your phone number or address will find it. We keep the record, so a lost invoice isn't your problem.
3. Tell us what it's doing now. If it looks like the same fault, we book it as a warranty visit. No charge, and we say so before we come, not after.
4. We come to you and fix it. If it turns out to be a different fault, we'll tell you that at your door before any work, and you decide whether to go ahead. Nothing gets repaired without your approval.

The warranty transfers with the appliance

If you sell the appliance or sell the home within the three months, the remaining cover goes with it. The new owner needs the invoice or the Request ID. We don't charge to transfer it.

25-year limited compressor warranty

A compressor is the most expensive thing that fails in a refrigerator, and the failure people fear most. So we cover it for five years.

This is a limited warranty, and there are two different situations with two different answers. We keep them separate on purpose. A single "five-year compressor warranty, all brands, on us" headline would sound stronger and would be misleading, because who pays and what's covered genuinely differ.

Find your situation below.

Case 1: It's an LG refrigerator, still inside LG's cover

Who pays: LG.

On an LG unit, we file LG's claim for you. LG's Inverter Linear Compressor cover runs to five years from purchase, parts and labor. You pay the diagnostic only, and we waive that if the claim is approved.

What we actually do for you here: we diagnose the fault, confirm it's the compressor, establish whether your unit and its purchase date fall inside LG's schedule, and file the claim and handle it with LG for you. Then we do the repair.

That diagnostic work is the part people underestimate. A declined warranty claim is usually a paperwork problem, not a mechanical one, and this is exactly where being LG-certified technicians earns its keep. We know what LG needs to see.

What LG's cover does not include, and you should know this before we start:

• Refrigerant is excluded.
• Diagnostic charges are not treated as covered repair labor by LG.
• The rest of the sealed system (condenser, evaporator, the lines) carries five years parts and labor, the same as the compressor. Most other parts carry one year. Those are LG's terms for LG's own cover, and they are not the same thing as our 3-month repair warranty above, which applies to the work we do.
• Terms vary by manufacture date and purchase date. Yours may differ from your neighbour's identical-looking unit.

What you'll need: proof of purchase with a date, and the model and serial number from the plate inside the fridge. If you don't have the receipt, tell us, the serial number often establishes enough on its own, and we'd rather try than have you give up on it.

Case 2: We fitted the compressor ourselves

Who pays: shared, and our share is capped.

On a compressor we fit ourselves, the five years cover the compressor. Our labor is covered for the first three months. After that there is a fixed refit rate, never a charge for a new compressor. That rate is stated in the warranty document you receive with the repair.

How it actually works: the replacement compressor carries its manufacturer's own multi-year warranty, and we claim against that for the part. Our own commitment is the labor to fit it. Free for the first three months, and after that at a fixed refit rate that is written into the warranty document you receive with your repair. Fixed means fixed: it doesn't move because of when you call or what the part costs that year.

You are never charged for a replacement compressor inside the five years. That's the promise.

Not covered in this case:

• Refrigerant, same as Case 1.
• The rest of the sealed system, unless we replaced that part too, in which case it carries our standard 3 months parts and labor.
• A different fault elsewhere in the appliance.
• An appliance moved to a setting it isn't rated for. In practice, an uninsulated Arizona garage. A compressor asked to work in a 115° room is being asked to do something it wasn't built for.
• Damage from outside. Surges, flooding, impact, pests.
• Work done by someone else on the same system after us.

What both cases have in common

• You deal with us, not a call center. Same number, same people, start to finish.
• Repaired in your home. Repaired in your home. Nothing to transport.
• A written quote before any work, including warranty work, so you know what is and isn't covered before we start rather than afterwards.
• The cover transfers with the appliance if you sell it, or with the home if you move. The next owner needs the invoice or Request ID.
• You keep the paperwork, and so do we. If you lose yours, your phone number finds our copy.

How to claim, in either case

Claims go to MM Appliances Repair Inc., Chandler, Arizona.

1. Call (602) 810-8434 or send a request.
2. Give us the Request ID or invoice number from the original job, or just your phone number.
3. Tell us what the fridge is doing. "Running but not cold" is the usual compressor story, and it's enough to go on.
4. We diagnose it in your home, confirm which of the two cases above applies, and tell you in writing what's covered and what, if anything, you'll pay.

Why it's structured this way

Honest answer, because it's reasonable to wonder.

The simple version of this promise (five years, parts and labor, every brand, funded entirely by us) is the strongest-sounding claim in Phoenix and the one most likely to be broken. An independent shop making it would be carrying years of live warranties against no reserve set aside to pay them. The warranty would outlive the money behind it, and a warranty that can't be honored isn't a warranty.

The structure above is real on both sides. On LG units the five years genuinely cost us nothing, because LG funds them. What we're selling is the expertise to diagnose and claim them, which is exactly what an LG-certified firm should be selling. On compressors we fit ourselves, we cap our exposure at a labor rate we can actually honor in year four.

3Cancelling or moving an appointment

Separate from these warranties, and it applies to the repair itself: You have 48 hours to cancel or move an appointment, in writing. After that we collect the service call charge, which covers the diagnosis, the travel and the visit itself. We give you that notice in writing when you approve the repair, with the forms to use. The full position is on our terms page.

4About tax on a warranty visit

There's nothing to pay on a warranty visit, so there's no tax to apply. Arizona transaction privilege tax applies to parts, not to labor, so your invoice states parts and labor separately and tax is shown against parts only, at the rate for the city where the work was done.

5If we get it wrong

Call the number above and ask for an owner. There's no escalation maze and no ticket queue. You'll reach someone who can actually decide something.

Tell us what's wrong

Two minutes, and you get a request number straight back, so your job is on our list, not in someone's voicemail. The form is open any hour. Same day where we can.

Request Service · Call (602) 810-8434