My fridge isn't cooling but the freezer is fine. Is that bad?

Usually not the worst news. On most models the freezer cools the fresh-food side through a fan and a damper, so one compartment failing while the other works points at the fan, the defrost system or the damper rather than the expensive end. That is a same-visit repair more often than not.

How long can I leave it before food is a problem?

About four hours closed, less in a Phoenix July. Move anything you care about to a cooler or the garage freezer now, keep the door shut, and tell us on the form that food is at risk. We prioritise refrigeration.

Do you work on LG refrigerators specifically?

That is the certification. On an LG unit we know the error codes and the warranty position without looking them up, which usually means a faster visit and sometimes means LG pays rather than you.

Refrigerator Repair Chandler AZ

Repaired in your home. Nothing to transport. We work on the appliance where it stands. You don't unplug anything, you don't find a van, and you don't wait for a bench slot at a shop.

What we fix

Not cooling.

Fresh-food side warm, freezer fine, or the whole cabinet warm

Cooling too hard.

Milk slushy, lettuce frozen, thermostat or damper trouble

Fan and defrost faults.

Ice building up on the back wall, a fridge that runs and runs, frost in the freezer

Thermostats and control boards.

Temperature that won't hold, a display that won't respond

Door seals.

A door that doesn't pull shut, condensation around the frame, a cabinet fighting the Arizona heat

Water and ice through the door.

No water, slow water, no ice, leaks from the dispenser

Lighting.

Interior lights out, LED strips, door switches

French door, side-by-side, top and bottom freezer, counter-depth. We work on the unit where it stands, including built-in surrounds and cabinet cut-outs.

If it's an error code, tell us the code

LG refrigerators put the fault on the display. So do most other brands now. Typing that code into the form is the single most useful thing you can do, because it often means we arrive with the right part on the van instead of ordering it after the visit.

What will it cost?

We don't publish prices, because we'd be guessing. The same symptom can turn out to be a small part or a control board, and a number on a web page that turns out to be wrong is worse than no number.

Here is what we do instead, on every job:

We diagnose the fault first.

We give you a firm written quote before any work starts. In writing, not a doorstep estimate, so you can read it, think about it, or send it to someone else.

Nothing is repaired without your approval.

If you decide not to go ahead, you pay the diagnostic and we leave. No pressure, no part fitted "while we're here".

You have 48 hours to cancel.

Even after you approve. You have 48 hours to cancel or move an appointment, in writing. After that we collect the service call charge, which covers the diagnosis, the travel and the visit itself. We give you that notice in writing when you approve the repair, with the forms to use.

And the work is covered for 3 months parts and labor once it's done.

Backed in writing

3 months parts and labor

On every repair we do. If the same fault comes back inside the year, we come back and fix it and you pay nothing. Read the full terms.

5-year limited compressor warranty (see terms).

A compressor is the most expensive thing that fails in a refrigerator. How the cover works depends on whether it's an LG unit or a compressor we fitted, and the two are not the same. We set both out plainly.

Before we arrive

Three things that sometimes fix it, and always help us:

Check the vents inside aren't blocked. A full fridge with the back vents packed solid will warm up on its own. Clear them and give it four hours.
Pull it out and look at the coils. If they're carpeted in dust, that's heat the unit can't shed, and in a 115° garage it matters more here than almost anywhere.
Listen. Tell us whether it's silent, humming, clicking or running without stopping. That one sentence narrows the diagnosis a long way.

Refrigerator Repair in Chandler & the East Valley

What we fix

If it's an error code, tell us the code

What will it cost?

Backed in writing

Before we arrive

Tell us what it’s doing