Terms of Service

1Who you're dealing with

MM Appliances Repair Inc. Chandler, Arizona · (602) 810-8434 · info@bookmmrepair.com · bookmmrepair.com

We work Monday to Friday, 9am to 6pm, Saturday 9am to 12pm. Evenings and Sunday by arrangement.

2Sending a request isn't a booking

When you submit the form you get a Request ID straight back. That means we have your job written down. It doesn't mean a time is confirmed. The appointment exists once we've confirmed a window with you. We'll do that quickly; until we have, nothing is booked.

Submitting a request costs nothing and commits you to nothing.

3How a job actually goes

1. We come to your address and diagnose the fault. Every repair is done in your home.
2. We give you a firm written quote before any work starts. It lists what's wrong, what it takes to fix it, the parts and the labor.
3. You decide. Nothing is repaired without your approval. If you'd rather not go ahead, you pay the diagnostic and we leave. We don't fit anything "while we're here".
4. We do the work and give you an invoice with parts and labor listed separately.
5. The repair is covered for 3 months parts and labor. Full terms.

4The diagnostic

Diagnosing a fault is work, and we charge for it.

We don't publish the fee here, and we'd rather tell you why than leave you guessing: we tell you the exact figure when we speak to you, before we come, so you know it before anyone is at your door. If you'd like to know it now, call us and ask. We'll tell you on the phone.

5Cancelling or moving an appointment

This matters and it's easy to miss, so here it is in plain words.

You have 48 hours to cancel or move an appointment, in writing. After that we collect the service call charge, which covers the diagnosis, the travel and the visit itself. We give you that notice in writing when you approve the repair, with the forms to use.

Cancel or reschedule with less than 48 hours' notice and we collect the service call charge, which covers the diagnosis, the travel and the visit. We tell you that figure when we speak to you, before anyone sets off, so it is never a surprise on the doorstep.

You also have rights under federal and Arizona consumer rules for a sale agreed in your own home, and nothing on this page takes those away. Where they give you longer than we do, they win. Ask us and we will tell you where you stand.

When you approve a repair we give you the formal written notice of that right, with two dated cancellation forms to use. You don't have to ask for it and you don't have to find it on this page. If we ever fail to hand you that notice, that's our failure, not yours.

If it's a genuine emergency. A refrigerator that's failed in July with food in it, and you want us to start immediately rather than wait out the cancellation period, we'll ask you to sign a waiver that says so explicitly. We won't assume it from the fact that you're in a hurry.

6Paying us

You pay after the work is done: cash, check or Zelle. We never take card details on this website, over chat, or over the phone.

Arizona transaction privilege tax applies to parts, not to labor, so your invoice states parts and labor separately and tax is shown against parts only, at the rate for the city where the work was done.

Parts and labor are listed separately on every invoice. That isn't a formatting preference. It's how Arizona taxes this work, and a blended line would mean tax on the whole amount.

7Parts

• We use new parts unless we've told you otherwise in writing and you've agreed.
• Sometimes a part has to be ordered. We'll tell you when we quote, and coming back to fit it is part of the same job. We don't charge twice for one fault.
• If you supply the part, its maker warrants the part and we warrant our labor on it. We may decline to fit a part we don't think is right for the appliance, and we'll say why.
• Parts we remove are disposed of unless you ask for them back. Ask at the time.

8Access and your appointment

• Someone over 18 needs to be at the property, or you need to have given us a way in that you're happy with.
• Give us clear access to the appliance. If we can't reach it we may not be able to do the work that visit.
• Tell us about anything we should know. A dog, a tight laundry closet, stairs, a gate code, a parking restriction.
• If you need to reschedule, call as early as you can. The day is booked tightly, and a slot given up late is one we can't offer to anybody else.
• If we're running late, we'll tell you, and we'd rather tell you early than let the window pass in silence.

9Things we can't take on

So you're not disappointed at the door:

• Gas appliances. Gas dryers, gas ranges, gas cooktops and gas hookups.

• Built-in wall ovens, single and double.

• Hardwired cooktops. A cooktop comes both ways. If yours plugs into an outlet, we can take it. If it's wired straight into the house, we can't until our contractor license is in place.

• Anything that needs a building permit.

• Work beyond the appliance itself. House wiring, plumbing past the appliance connection, cabinetry, gas lines.

• Commercial-grade kitchen and laundry equipment, and commercial or light-commercial work generally, including rental turnarounds and short-stay properties. We are not taking that work at present.

If you're not sure which category your appliance falls into, call us. It's usually one question, and we'd rather answer it before you've waited in for an appointment.

10What we're responsible for, and what we're not

We're responsible for our own work. If we damage something, tell us and we'll put it right.

We're not responsible for:

• An appliance that was already beyond repair when we arrived. We'll tell you if that's what we find, and you'll have paid the diagnostic rather than a repair.
• Pre-existing damage, wear or a previous repair someone else did.
• Food spoilage or other knock-on loss from the breakdown. Your home insurance may cover it.
• Delay caused by a part we can't get. We'll keep you informed and we won't charge you for the wait.
• Problems elsewhere in the house, such as the supply, the drain or the breaker, that are outside the appliance.

11The warranty

3 months parts and labor on every repair. 5-year limited compressor warranty (see terms).

Full terms: the repair warranty and the compressor warranty. That page is part of these terms.

12This website

• It takes no payments. There's no checkout here and no card field anywhere on it.
• No price is published on it. We quote in writing, on site, before any work.
• The guidance on it is general. Where we suggest something you can safely check yourself, it's genuinely safe for most people, but you know your own situation, and if you're unsure, don't. Unplug it and call us.
• Don't abuse the form. No automated submissions, no requests for addresses that aren't yours.

13Complaints

Call (602) 810-8434 and say you want to raise a complaint. It goes straight to an owner. There's no escalation chain and no ticket queue. You'll reach someone who can decide something, and decide it on that call.

14Arizona law

These terms are governed by the law of the State of Arizona.

15Changes

We may update these terms. The version that applies to your job is the one published when you approved the work, and we keep a copy with your job record.