Last updated 13 November 2026
Privacy Policy
This policy covers bookmmrepair.com and the way we handle information when you ask us to repair something.
We've written it in plain language because the alternative hides the part that actually matters, which is this: to fix your appliance we end up holding your home address, how to get into your home, and photographs of the inside of it. That's more sensitive than anything else about this transaction, and this page says what we do with it.
Who we are
MM Appliances Repair Inc. Chandler, Arizona · (602) 810-8434 · info@bookmmrepair.com
We're the controller of the information described here. Access to your record is limited to the people who need it to do your job and to run the business, and every view of a gate code is logged.
What we collect
When you send a service request:
- Your name, phone number, email address and the service address
- Which appliance, its brand and model, and what it's doing wrong
- The error code on the display, if there is one
- Photographs of the appliance, if you send them
- Access notes, a gate code, which door to use, where to park, whether there's a dog
- Whether you'd rather we contacted you by phone, email or WhatsApp
- The date and time you submitted it, and your IP address
When we do the work: what we found, what we did, which parts we fitted, what it cost, and the appointment history. That record is how a warranty claim works months later, after the photographs are long gone.
When you use our site: aggregate, privacy-preserving analytics: how many people visited which page. We don't use advertising cookies, we don't run cross-site tracking, and there's no consent banner because there's nothing to consent to.
What we never collect: card or bank details. There is no checkout on this site, no deposit, no payment link and nowhere to enter them, and we never send you anywhere that can. You pay after the work is done: cash, check or Zelle. We never take card details on this website, over chat, or over the phone. We record the amount and which method you used, and nothing else about your account.
The photographs, specifically
To diagnose a fault before we arrive we ask for photographs of the appliance, and we may ask for notes about getting to it, such as a gate code, where to park, or which door to use. Those photographs are taken inside your home and they are stored on our systems and, if you send them on WhatsApp, passed through WhatsApp's infrastructure as well. We strip location data out of every photograph you send us.
We keep photographs, access notes and gate codes for 30 days after your job is completed, then delete them.
Two details worth knowing:
We strip the location data out. Phone photos usually carry GPS coordinates inside the file. Every photo you send us is re-encoded and that data is removed before it's stored, because otherwise your exact home location would end up embedded in a document that gets emailed around.
WhatsApp photos pass through Meta. If you send photos over WhatsApp instead of the form, they go through Meta's infrastructure on the way to us and they stay in your WhatsApp thread afterwards, which is outside our control. If you'd rather that didn't happen, use the form or email instead. It makes no difference to us.
Gate codes and access notes
We ask how to reach the appliance, and sometimes that means a gate code. We treat those as the most sensitive thing in the record:
- They never appear on your copy of the request document. You already know your own gate code; printing it on a document that gets emailed means one mistyped address could send a stranger your home address and how to get in.
- They're hidden by default in our own dashboard and revealed only on a deliberate tap, which is logged.
- They're deleted 30 days after your job is completed, along with the photographs.
How long we keep things
| What | How long |
|---|---|
| Photographs of your home and appliance | 30 days after your job is completed, then deleted |
| Access notes and gate codes | 30 days after your job is completed, then deleted |
| Your name, contact details and job history | Kept while we may owe you warranty cover, and as long as tax and accounting rules require us to keep invoices |
| Invoices and tax records | As long as Arizona and federal tax rules require |
| Encrypted nightly backups | 30 days, then automatically expired |
Your job history outlives the photographs on purpose. We need it to honor a warranty claim after the photographs are gone, and to keep the invoice records the law requires. We don't need pictures of your kitchen to do either.
Who we share it with
We don't sell your information and we don't share it for anyone's advertising. These are the companies that handle it because they run part of how this business works:
| Who | What they do for us | What they see |
|---|---|---|
| Cloudflare, Inc. | Website hosting, DNS, our database and document storage, bot protection on the request form, and privacy-preserving analytics | Everything you submit, plus your IP address and request metadata |
| Resend | Sending transactional email: your request confirmation, quote, appointment notices and invoice | Your name, email address, request details and attached documents |
| Meta Platforms (WhatsApp Business Platform) | The WhatsApp conversation, if you choose to use it | Your phone number, the messages you send, and any photographs you send, including photographs of the inside of your home |
| Google LLC | Our Google Business Profile, your reviews if you leave one, the sign-in that protects our own admin dashboard, and the calendar our technicians use to see their appointments | Review content you choose to publish; for the dashboard, our staff accounts only. Once your appointment is confirmed, the calendar entry carries your name, your address, your phone number and the appliance, so a technician can find you and call you on the day. It does not carry your gate code or access notes: a calendar entry syncs to a phone and cannot be deleted on our retention schedule, so those are kept out of it deliberately and stay in our own system, where they are deleted on time. |
Beyond those: our accountant and, if we ever had to, our insurer or a lawyer. And if the law requires it, a court order, a subpoena. We'd comply, and we'd tell you unless we were prohibited from telling you.
These companies are based in the United States and some of them operate globally, so your information is processed in the United States.
What you can ask us to do
Email or call us and ask. No form, no fee, no account to create:
- See what we hold about you. We'll send you your record.
- Correct it if it's wrong.
- Delete it. We'll delete everything we're not legally required to keep. Invoices and tax records have to stay, but photographs, access notes and contact preferences go.
- Delete the photographs now, without waiting out the retention period. Just ask.
- Stop contacting you, except about a job already in progress.
- Switch channels. Tell us to stop using WhatsApp and use email instead.
We'll come back to you within one month, and usually much faster, because we read our own email. We work Monday to Friday, 9am to 6pm, Saturday 9am to 12pm, so a request sent at the weekend is picked up Monday.
Children
This is a service for homeowners and tenants. We don't knowingly collect anything from children, and we have no reason to.
Security
The short version of what we do: the request form is protected against automated abuse, photographs are re-encoded and stripped of location data, stored files are private and only reachable through short-lived authorized links, our dashboard requires a verified sign-in, and backups are encrypted and expire automatically.
We won't claim to be unbreachable. If something went wrong in a way that affected you, we'd tell you.
Changes
If we change this policy we'll update the date at the top. If a change actually matters, such as a new company handling your information or a different retention period, we'll say so clearly rather than quietly editing the text.
Questions
info@bookmmrepair.com · (602) 810-8434. Ask for an owner.