Built-in, undercounter and standalone units. In an Arizona summer this stops being a
convenience, so we treat it as a real call.
Repaired in your home. Nothing to transport. We work on the appliance where it stands. You don't unplug
anything, you don't find a van, and you don't wait for a bench slot at a shop.
What we fix
No ice.
Inlet valves, shut-off arms and switches, frozen fill tubes, control boards
Low yield.
Slow fill, water pressure, filters past their life, thermostats
Jams.
Ice bridging in the mould, a stuck ejector, a bin that won't release
Split lines, kinked lines, lines that were never run properly
What will it cost?
We don't publish prices, because we'd be guessing. The same symptom can turn out to be a
small part or a control board, and a number on a web page that turns out to be wrong is
worse than no number.
Here is what we do instead, on every job:
We diagnose the fault first.
We give you a firm written quote before any work starts. In writing, not a doorstep
estimate, so you can read it, think about it, or send it to someone else.
Nothing is repaired without your approval.
If you decide not to go ahead, you pay the diagnostic
and we leave. No pressure, no part fitted "while we're here".
You have 48 hours to cancel.
Even after you approve.
You have 48 hours to cancel or move an appointment, in writing. After that we collect the service call charge, which covers the diagnosis, the travel and the visit itself. We give you that notice in writing when you approve the repair, with the forms to use.
And the work is covered for 3 months parts and labor once it's done.
Backed in writing
3 months parts and labor
On every repair we do. If the same fault comes back
inside the year, we come back and fix it and you pay nothing.
Read the full terms.
5-year limited compressor warranty (see terms).
A compressor is the most expensive thing that fails in a
refrigerator. How the cover works depends on whether it's an LG unit or a compressor we
fitted, and the two are not the same. We set both out plainly.
Worth trying first
Pull the bin out and check the shut-off arm isn't being held up by something. Then check
when the water filter was last changed, a filter years past its date starves the maker and
looks exactly like a failure. If either fixes it, you've saved yourself the call, and
we'd rather tell you that here.
Tell us what it’s doing
Two minutes on the form. You get a request number straight
back, and we call you to agree a time.
